Shipping policy

Shipping Policy

Fast Shipping Worldwide

At Petzrella, we work with reliable shipping partners to deliver your order as quickly and safely as possible.

Delivery Time

Our estimated delivery time is usually 2–4 business days, depending on the destination country, carrier availability, public holidays, customs procedures, and local delivery conditions.

Order Processing

After your order has been processed and shipped, you will receive a tracking number by email. You can use this tracking number to follow the delivery status of your order.

Shipping Countries

We ship worldwide, including the European Union, the United States, Canada, the United Kingdom, Australia, New Zealand, and other international destinations.

We will choose the most suitable available shipping method based on your delivery address. Delivery times may vary slightly depending on the destination country, carrier availability, public holidays, customs procedures, and local delivery conditions.

Customs Duties and Import Taxes

For deliveries outside the European Union, customs duties, import taxes or handling fees may apply, depending on the destination country and the value of the order.

Where these charges are shown and collected during checkout, your order is delivered with all duties paid and no further payment is due on delivery. Where they are not shown at checkout, they are charged by the carrier or the local customs authority on delivery and are payable by the recipient.

Deliveries within the European Union are not subject to customs duties or import taxes.

Returns and Return Instructions

Before sending any item back to us, please contact us first at info@petzrella.com. This is important so we can provide you with the correct return address and return instructions.

Please do not send products back without contacting us first, as the return address may vary depending on the product and fulfilment location.

Contact Us

If you have any questions about shipping, delivery, or returns, please contact us at:

Email: info@petzrella.com

Petzrella Korlátolt Felelősségű Társaság (Petzrella Kft.)
Lővér körút 4
9400 Sopron, Hungary

Company Registration Number: 08-09-038192
VAT ID: HU32942718