Shipping policy
Shipping Policy
Fast Shipping Worldwide
At Petzrella, we work with reliable shipping partners to deliver your order as quickly and safely as possible.
Delivery Time
Our estimated delivery time is usually 2–4 business days, depending on the destination country, carrier availability, public holidays, customs procedures, and local delivery conditions.
Order Processing
After your order has been processed and shipped, you will receive a tracking number by email. You can use this tracking number to follow the delivery status of your order.
Shipping Countries
We ship worldwide, including the European Union, the United States, Canada, the United Kingdom, Australia, New Zealand, and other international destinations.
We will choose the most suitable available shipping method based on your delivery address. Delivery times may vary slightly depending on the destination country, carrier availability, public holidays, customs procedures, and local delivery conditions.
Returns and Return Instructions
Before sending any item back to us, please contact us first at info@petzrella.com. This is important so we can provide you with the correct return address and return instructions.
Please do not send products back without contacting us first, as the return address may depend on the product, warehouse, or supplier location.
Contact Us
If you have any questions about shipping, delivery, or returns, please contact us at:
Email: info@petzrella.com
Petzrella Korlátolt Felelősségű Társaság (Petzrella Kft.)
Lővér körút 4
9400 Sopron, Hungary
Company Registration Number: 08-09-038192
VAT ID: HU32942718